Frequently Asked About Our Terms
Yes. Before your first deposit, you confirm you've read and accept our terms. You can review them anytime in Account > Settings > Terms & Privacy. If terms change, we notify you by email and in-app; you can reject changes and close your account without penalty.
We investigate any breach. If confirmed, we may restrict your account, cancel pending withdrawals, and keep funds for 90 days while we verify. Most breaches are unintentional; support can help clarify. Intentional fraud results in permanent closure and may involve authorities.
You can update your phone, email, and payment method anytime in Account Settings. Changes to your legal name, date of birth, or address require support verification for security. We process verified updates within one business day.
We retain your full account data, transaction records, and game history for seven years after closure for audit, dispute and regulatory purposes. After seven years, we anonymise and then delete personal identifiers, keeping only aggregate game stats.
Report the issue within 30 days via Account > History > Dispute or live chat. Describe what happened and upload evidence (screenshot, transaction ID). Our team investigates within five business days and replies with a resolution—most are corrected the same day.
No. We share your data only with payment providers (DANA, OVO, GoPay, QRIS) to process deposits and withdrawals, and with regulators if required by law. We never sell, rent or market your personal information to third parties.
Yes. Go to Account > Privacy > Request Data Export. We compile your full account profile, transactions, game records and support tickets within seven days and send it to your registered email as a secure file.
